Fast access to HR knowledge
Employees can ask about policies, intranet pages, and documents from one place.
AI-Flow for HR
Fast answers to HR questions. Based on your company's knowledge.
Employees get clear answers about policies, processes, and entitlements. HR spends less time repeating the same information.
- Consistent answers from approved HR content
- Clear escalation to HR for sensitive or case-specific issues
- Evaluation, feedback, and governance built in
What this is
One place to ask about HR policies and processes
AI-Flow answers questions from approved HR policies, intranet content, and process guidance. Employees see the source, and HR handles sensitive or case-specific issues.
Employee experience
- Ask in natural language
- Get clear, relevant answers in seconds
- See which internal sources support the answer
- Get routed to HR when human handling is needed
Product view
Questions employees ask and what a useful answer looks like
Employees ask HR questions in plain language. AI-Flow delivers clear answers based on approved internal content and routes sensitive cases to HR when needed.
How many vacation days do I still have this year?
What is our policy for sick leave and when do I need a doctor's note?
Can I work remotely from another EU country for two weeks?
Which benefits apply to me during parental leave?
- Typical HR questions employees ask every day
- Answers stay grounded in approved internal HR content
- The assistant can point to policy sources and next steps
Business overview
Reduce repeated HR questions while keeping answers consistent
HR information is often spread across policies, portals, PDFs, and team guidance. Employees can ask one assistant, open the supporting source, and contact HR when the case needs human review.
The current problem
- Employees do not know where to look
- Policies are hard to interpret without context
- Response times vary by workload and channel
- Important knowledge exists but is hard to access in the moment of need
The business goal
- Improve employee self-service
- Reduce repetitive HR requests
- Deliver more consistent answers across teams
- Create a measurable system that improves over time
How it helps
Reliable HR self-service for growing teams
Employees get source-backed answers to routine questions. HR controls the content, reviews answer quality, and handles sensitive cases.
Reliable and grounded answers
Each answer uses approved internal HR sources and shows where the information came from.
Human escalation where needed
Sensitive or case-specific questions follow a clear path to HR.
Personal relevance
Where appropriate, answers can reflect role, profile, entitlements, or organizational context.
Measurable quality
Feedback, test cases, and evaluation show which answers need work.
Governance built in
Content, prompt behavior, and answer quality can be centrally managed and reviewed.
For employees
An HR assistant that helps employees move forward
Employees ask a question in plain language, get an understandable answer, open the supporting source, and see the next step.
- Leave and absence questions
- Benefits and entitlements
- Parental leave and family-related policies
- Working time, remote work, and internal rules
- Onboarding and offboarding guidance
For HR teams
Keep routine HR questions out of the inbox
AI-Flow answers recurring, low-complexity questions from approved content. HR can review difficult cases, spot content gaps, and focus on work that needs human judgment.
- Reduce repeated manual explanations of standard policies
- Reuse approved HR knowledge across teams
- See which topics employees ask about most
- Identify knowledge gaps and unclear policy areas
- Continuously improve answer quality through structured review
Results from one HR deployment
Monthly usage and support results
These figures come from an existing HR assistant deployment and cover the topics handled by that assistant.
Active users
>1,000
Employees using the HR assistant each month.
HR requests handled
~13k
Recurring HR requests answered per month.
New employee chats
~7k
New support conversations started each month.
Positive feedback rate
81%
Share of users who rated the experience positively.
Reduction in HR email requests
85%
Fewer HR emails for the topics covered by the assistant.
Trust and governance
Approved sources, review, and human escalation
HR controls which sources the assistant can use, reviews answer quality, and defines which questions should go to a person.
Grounded in internal company knowledge
Transparent source references
Review, testing, and evaluation loops
Central management of content and behaviors
A foundation for future AI-enabled employee services
Next step
Give employees a clearer route to HR information
AI-Flow answers routine HR questions from approved sources and sends sensitive cases to HR.
